Innovation Empowered by Human Touch
CREDIT-easy
Digitizes the credit management process by reducing resources devoted to dunning activities increasing redemption levels and end-customer satisfaction .
Increases the client's ability to operate in self-care to manage independently
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Payments
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Accruals
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Domicilizations
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Duplicate invoice
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Address change
The Context
Many companies have operational structures, internal and external, dedicated to credit management, whose activities often generate spillover to inbound channels (voice, mail, paper, ...) with high costs.
Our Solution
With CREDIT-easy, the customer is engaged on a digital, personalized and secure channel where he or she can perform the full range of tasks that he or she would have performed with an operator.
Human support remains available only for customers in
difficulties or for particular cases.
Benefits
Integrated payment
The Customer can complete his activity in real time by selecting the payment channel he prefers (BB, Credit card, Account, Qrcode, ...).
Reducing Time and Costs
By automating the process, efficiency can be recovered and effort freed up that can be used on 'core' activities.
Custom CX Mobile
Customers can manage from their smartphones all interaction based on their own needs without resorting to Apps or institutional sites.
Customer Satisfaction
The Customer does not receive repeated telephone reminders but has at
of clicks an operator ready to assist him.
Case Study
Telco
Activated the credit remind process on a portfolio of more than 1 million customers; the customer is guided in the resolution of his need in a logic of 'Visual IVR' on all possible activities (payment, installment, repayment, extreme payment, domiciliation).
- 7 FTE 'recovered'
- 45% full self interactions
Utility
Activated the specific process for managing installments; the solution guides the customer in defining his or her installment plan, consistent with predefined rules, and selecting the payment method with possible tokenization of the same.
- 60% reduction in operating costs
- 75% full self interactions
Our Service Managers
Our service managers provide all the support needed to design the solution that best suits the company's needs.
Our Customer Specialists
Our Customer Specialists available upon request, have the experience and skills to handle all processes related to credit management (reminders, out-of-court recovery, refunds, claims, master legal and bankruptcy proceedings).
Setup & Go Live
'Out of the box' integration
3 weeks of set-up & go-live
Customizable look & feel
Highest security & privacy standards
Contact us to define together a strategy tailored to your business.
And your customers'.
