The conversational AI platform at the service of customer experience
A single solution to manage and automate interactions across digital and voice channels, improving operational productivity and service quality.
Inxide
Inxide is Increso's proprietary conversational AI platform that brings artificial intelligence to the forefront of conversations between companies and customers. Designed to create advanced AI agents, Inxide allows you to offer immediate, personalized, and highly scalable assistance.
Thanks to an advanced NLP engine, Generative AI technologies, and an omnichannel orchestrator, Inxide orchestrates complex workflows and integrates with existing systems to automate interactions on chat, voice, WhatsApp, email, social media, and web apps, ensuring continuity and consistency of experience across every touchpoint.
The result: optimized processes,enhanced customer experience, reduced management times, and a significant decrease in operating costs.
Agent AI
Inxide’s AI Agents are designed to interact naturally and seamlessly, conversing in all languages and across any channel, whether digital or voice-based. They do more than just respond; they are capable of making independent decisions based on assigned objectives, collaborating with one another to manage even the most complex processes, while always adhering to clearly defined roles and responsibilities.
Every interaction is analyzed in real time to understand customer intent and sentiment, constantly improving the quality of responses and optimizing the overall experience.
The platform supports and enhances the work of human operators, reducing management times and providing contextual suggestions and relevant information in real time, especially in the most complex situations. This allows you to create personalized conversational paths that are perfectly integrated with the business systems and contact centers already in use.
With Inxide, customer service becomes an intelligent ecosystem that combines proactive support, automation of repetitive workflows, and advanced self-service capabilities, redefining customer relationship strategy.
Enterprise ready
Inxide allows you to manage and automate interactions across all major channels —voice, WhatsApp, chat, social media, SMS, email, and web apps— centralizing communications in a single dashboard when human intervention is required.
The platform allows you to configure custom workflows tailored to your company’s specific needs and automate repetitive tasks, helping to reduce management time and costs. At the same time, it offers the ability to analyze data and performance in real time, ensuring you always have a clear and up-to-date view of your operations.
Thanks to its ability to trigger automated actions based on data and operational triggers, Inxide enables you to continuously optimize processes, reducing errors and inefficiencies. Furthermore, constant monitoring of KPIs and the generation of strategic insights support a path of continuous improvement, making the entire management of interactions increasingly effective and intelligent.
High-value interactions that require human intervention are handled through an integrated contact center, with fully customizable workflows.
Thanks to seamless integration with CRM, business systems, and internal knowledge bases, data is orchestrated in real time, ensuring:
- Consistent and personalized customer experience;
- Continuity of information between AI and operators;
- Greater operational efficiency;
- Enterprise scalability.
Microservice architecture
Full cloud
Business continuity
Security
GDPR compliant
Standard API
Active users
2.000
Interactions (managed per minute)
270
AI partners of excellence
5
Active users
2.000
Interactions (managed per minute)
270
AI partners of excellence
5
Security, privacy and scalability
The platform is built on cloud technology with a microservices-based PaaS architecture, ISO 27001 certified, leveraging AWS systems and adhering to the highest standards of security, reliability, and scalability.
It is easily integrated with any application ecosystem, through predefined and custom APIs or through widgets.
Inxide tracks and stores thousands of digital and human interactions every day, making them analyzable in real time through standard or easily configurable reports and KPIs.
