The Agentic AI Platform and Conversational AI for Customer Operations
The Customer Operations operating system: connects channels, knowledge bases, business systems, AI agents, and operational teams into a single, orchestrated model.
Inxide
Inxide is Increso ’s proprietary Agentic AI platform, created by transforming knowledge of enterprise processes into technology. Its AI agents understand requests, make decisions independently, interact with systems, and achieve their assigned objectives.
Inxide enhances CRM, CCaaS, knowledge management, and legacy systems without replacing them, using connectors designed for Salesforce, ServiceNow, Microsoft Dynamics 365, Zendesk, and Zoho CRM. It is vendor-neutral: it works with OpenAI, Anthropic, Google Gemini, Meta LLaMA, and Microsoft Azure.
The result: greater automation of repetitive workflows, teams empowered by AI agents, and faster, more consistent, and more personalized customer experiences.
AI Agents
Inxide’s AI agents converse in natural language, in any language and on any channel, with ultra-low latency and advanced interruption handling. They don’t just respond—they make decisions, perform operations on systems, and collaborate with other specialized agents or human operators.
Every interaction is analyzed in real time for intent and sentiment, and the insights drive the continuous improvement of responses, the knowledge base, and workflows.
The platform is natively Human + AI: the transition between the AI agent and the operator occurs with seamless context continuity, and the copilot supports the operator with suggestions and relevant information in the most complex cases.
The agents operate in no-code mode: support becomes an orchestrated ecosystem, from the initial request to resolution.
Enterprise ready
Inxide is enterprise-ready by design. It handles interactions via phone, WhatsApp, email, SMS, Telegram, web chat, Messenger, and Instagram, and centralizes cases requiring human intervention in a single console.
The architecture is organized into six layers: omnichannel capabilities, multi-LLM generative AI, agent orchestration, AI analytics, integrations, and infrastructure. Workflows are tailored to each company’s processes and automate repetitive tasks, reducing management time and costs.
Every action, decision, and cost is under control: Admin Console for tools, skills, and permissions; guardrails and human-in-the-loop controls; end-to-end audit trails showing data read, used, and returned; AI usage per workspace; and selection of the most suitable model based on cost and quality.
High-value interactions are routed to the operations team with customizable workflows and full context.
Thanks to integrations with CRM, CCaaS, enterprise systems, and knowledge bases, data is orchestrated in real time, ensuring:
– A consistent and personalized customer experience;
– Context continuity between AI agents and human agents;
– Customer-owned data and configurations;
– Enterprise-grade scalability.
Multi-LLM
Full cloud
Business continuity
ISO 27001
GDPR and the AI Act
APIs and Connectors
Configured AI Agents
100
Orchestrated Omnichannel Workspaces
30
Providers of integrated AI models
5
Configured AI Agents
100
Orchestrated Omnichannel Workspaces
30
Providers of integrated AI models
5
Security, privacy and scalability
Inxide is hosted on AWS in the Milan region, with encrypted data and real-time backups. It is designed to support compliance with the GDPR and the AI Act and operates under ISO 27001 certification.
It integrates with any application ecosystem through pre-built connectors, APIs, and widgets, with protections against prompt injection and misuse.
Inxide tracks every interaction— whether digital or human—and makes it analyzable in real time using standard or customizable reports and KPIs.
