Who Is Increso?

We continuously invest in the development of our staff. Our Customer Specialists, supported by AI agents, receive ongoing training to manage the processes and specific aspects of each service.

The resources working in the Control Room are familiar with the services from both operational and technical perspectives and proactively oversee performance to always improve results.

More than 30 specialists in BPR, AI, and integration guide each client from assessment through hypercare, serving as a single point of contact, following our Method in five phases.

At the Milan Innovation Hub, which has been operational since 2021, our digital talent develops Inxide: they test both new and established models and technologies and integrate them into the platform while keeping it vendor-neutral.

Increso was founded on experience in enterprise customer operations processes and has gradually transformed this expertise into Agentic AI’s proprietary technology.

2018–2020: Building expertise in enterprise customer operations processes.

2021:The Innovation Hub is launched, and development of Inxide as a proprietary platform begins.

2024: Inxide establishes itself as a platform for orchestrating AI agents, workflows, and data to support Human + AI operations at an enterprise scale.

2025: Inxide is the only Italian Agentic AI platform reviewed on the portal Gartner Peer Insights.

2026: We’re launchingthe Intelligent Front Door, a new “self-service as a product” model that brings Autonomous Customer Operations from concept to reality.