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Our approach

Combining cutting-edge technology and expertise to enhance customer service is what we at Increso call HumanTouchnology. An approach that has always enabled us to build solutions that are truly tailored to companies and achieve the benefits expected by our client companies on time.

The quality and soundness of our approach have ensured a steady growth path, which has enabled us to earn the prestigious "Champions of Growth" award from La Repubblica over the past five years.

The value of resources

We constantly invest in the growth of all our resources. Our Customer Specialists are highly motivated to achieve goals and are continuously trained to manage individual service processes and specifics.

The resources working in the Control Room are familiar with the services from both operational and technical perspectives and proactively oversee performance to always improve results.

the Consulting Team is the meeting point between us and our clients and they ensure the entire life cycle of our services, guaranteeing the highest quality and professionalism of services.

The digital talents of theInnovation Hub, with deep next-generation IT skills, enable us to continuously innovate our solutions, making them usable through our services.

Quality, safety and sustainability

Moreover, we are extremely convinced that investing our energies in achieving high standards of Quality, Safety and Sustainability is a critical success factor.

Since 2021, we have been ISO 27001 certified for Information Security and CSA Star Level 1: the entire infrastructure ensures Business Continuity and our customers' data is protected in compliance with the most stringent privacy regulatory requirements.

Since 2020, we have been ISO 9001 certified for Quality and ISO 45001 certified for Occupational Safety, reflecting our ongoing commitment to continuous improvement of business processes.

In addition, we pay special attention to sustainability issues, adopting strategies and practices in line with ESG standards to ensure responsible and environmentally and community-friendly growth.

Since 2024, we have expanded our certification system by also obtaining ISO 14001 for Sustainability, an important recognition that attests to our dedication to responsible resource management and environmental protection.

Finally, we have achieved UNI PdR 125 certification, a tangible sign of our commitment to promoting gender equality and ensuring equal opportunities, and SA8000 certification, which assesses respect for human and labor rights in the workplace, founding values that belong to our corporate culture.

Our offices

Head Quarter

Rome

2 Contact Center

Makes

Innovation Hub

Milan

Experience and innovation at your service

Experience and innovation at your service

Contact us to define together a strategy tailored to your business.

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