We manage our clients’ contact centers and customer operations using a model in which AI agents and human agents work together within the same workflow. AI agents handle repetitive inquiries, while Customer Specialists manage complex cases and escalations, with transcripts, data, and context already prepared.
AI Operations
A single partner for inbound, outbound, and back-office operations: platform, processes, and people all under the same governance. Increso designs the model, manages it, and is accountable for the results, with AI agents already working alongside more than 1,000 agents.
People First, AI by Our Side
People remain at the center of it all: they oversee AI agents, manage high-value relationships, and use their expert judgment to improve knowledge bases and workflows. Guardrails and human-in-the-loop mechanisms—both in real time and offline—keep every decision under control.
During the conversation, the co-pilot suggests responses, retrieves information, and analyzes intent and sentiment. The quality of the service is based on extensive experience in sales, pre- and post-sales support, collections, back office operations, technical support, and help desk services.
Business continuity is built-in: we can operate 100% remotely, using the fully cloud-based Inxide platform on AWS in the Milan region, with encrypted data and real-time backups.
Spoken language
4
Service hours
24/7
Workstations
250
Graduated specialists
40
Annual turnover
2
Employment
100
Spoken language
4
Service hours
24/7
Workstations
250
Graduated specialists
40
Annual turnover
2
Employment
100
Control Room and Customer Success Manager
The Control Room oversees AI agents and operators in real time, monitors the KPIs agreed upon in the business case, and proactively identifies areas for improvement. Every agent, decision, and cost is visible and tracked.
Every client has a dedicated Customer Success Manager—from the project phase through go-live and beyond—who takes charge of operations with one goal in mind: achieving the expected results.
Customer Service
Back Office
Credit Management
Technical Assistance
Business continuity
Customer Service
Back Office
Credit Management
Technical Assistance
