We deliver multilingual services across all Customer Care processes. Our Customer Specialists manage non-automatable interactions and AI Agent escalations that in real time suggest responses, retrieve information, transcribe conversations, and propose insights and sentiment analysis.
Contact Center
We offer our client companies inbound, outbound and back office services, maximizing the use of digital channels, self-service and automation, leveraging empathy and proactivity to ensure personalized and valuable experiences.
Motivation, experience and skills
The quality of our services is assured by deep experience on sales processes, pre-post sales support, Collection, Litigation, Administrative Back Office, Technical Support and Help desk.
Massive or customized training programs are delivered on an ongoing basis to ensure excellence in service to end customers, always consistent with policies and procedures defined with the company.
Our facility natively guarantees Business Continuity, thanks to 100% smart working with no impact on operational performance and thanks to the Inxide platform with cloud technology and redundant data.
Spoken language
4
Service hours
24/7
Workstations
250
Graduated specialists
40
Annual turnover
2
Employment
100
Spoken language
4
Service hours
24/7
Workstations
250
Graduated specialists
40
Annual turnover
2
Employment
100
Control Room and Customer Success Manager
The Control Room oversees all services in real time and ensures monitoring of performance indicators, proactively identifying areas for improvement.
Each client company has a dedicated Customer Success Manager from project inception to go-live, taking charge of Operations management, with the ultimate goal of ensuring that the expected results are achieved.
Customer Service
Back Office
Credit Management
Technical Assistance
Business continuity
Customer Service
Back Office
Credit Management
Technical Assistance
