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AI empowered by

HumanTouchnology

We harness the potential of Agentic AI by transforming customer service and improving CX to help companies respond to new market challenges and increase competitive advantage.

AI empowered by

HumanTouchnology

We harness the potential of Agentic AI by transforming customer service and improving CX to help companies respond to new market challenges and increase competitive advantage.

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We build customized, scalable, secure and ROI-driven solutions, enabling collaboration between AI and human agents to improve productivity and ensure empathy in customer relationships

We revolutionize the Customer Journey

Making Agentic AI useful and valuable through our consulting team, proprietary Inxide platform and our Contact Center

We offer unique customer experiences

With AI Agents available 7/7 h24 that enhance every interaction, free up resources, and set new standards for satisfaction and retention

We manage over 10,000 customers every day

Orchestrating workflows, integrating business systems, automating tasks, personalizing every interaction, and preserving human touch

Our brands

dhl
kering
windtre
the-sun24ore
jaguar
itaonline
octo
prelios
homepal
mapfre
bloomfleet
irisos

Our brands

dhl
kering
windtre
the-sun24ore
jaguar
itaonline
octo
prelios
homepal
mapfre
bloomfleet
irisos
Locations
4
Average age of employees
35
Certifications
8
Managed interactions (millions)
6
Self Service and Automation
80
Customer Satisfaction Index
9,2
Locations
4
Average age of employees
35
Certifications
8
Managed interactions (millions)
6
Self Service and Automation
80
Customer Satisfaction Index
9,2

Enhance the Customer Experience:
discover our solutions

Enhance the Customer Experience: discover our solutions

AI Readiness Mapping

To help companies identify and capitalize on the best opportunities for AI adoption through a structured, value-driven journey.

Intelligent Front Door

To redefine the way companies interact with their customers by providing unique, conversational, AI-driven access.

Human + AI Operations

To combine human and artificial intelligence into an operating ecosystem that ensures efficiency, quality, and constant improvement.

News and Blogs

News and Blogs

Uncategorized
May 12, 2026

How Agentic AI Is Redefining the Future of Customer Service

Conversational AI is redefining the way companies interact with their customers and streamline internal processes. With a rapidly expanding market, choosing the right platform…
Increso
Uncategorized
April 22, 2026

Enterprise Conversational AI Platforms: A Guide to Choosing the Right One in 2026

Conversational AI is redefining the way companies interact with their customers and streamline internal processes. With a rapidly expanding market, choosing the right platform…
Increso
Uncategorized
March 11, 2026

Enterprise AI Assistant: the complete guide to comparing solutions on the market and choosing the right one for your business

More and more companies are considering adopting generative AI tools (e.g., Copilot, Gemini, Cloude, ChatGPT). However, the choice is not easy: there are many solutions and many features, but few objective criteria...
Increso
Head Quarter

Via Monte Asolone 8, Rome

Contact Center

59 Sandro Pertini Street (formerly Lenin Street), Rende (CS)

96B Don Giovanni Minzoni Street, Rende (CS)

Innovation Hub

Viale Tunisia 50, Milan

Increso SRL – VAT No. 13631121004 | Authorized Capital: €60,000