Includes
It understands requests in natural language, in 10 languages, and identifies the customer in your systems.
Increso Voice AI
Answer every call—
—anytime. On your own terms and according to your own rules.
The voice agent understands the request, consults the CRM and knowledge base, resolves what it can, and forwards the rest to the right person along with the transcript. Up and running in 1–2 weeks, without affecting your existing contact center. A free one-month trial.
Why now?
The phone remains the primary channel.
Those who leverage AI have a head start.
For many Italian companies, the phone is still the primary channel for customer service: it’s where AI is most effective and where its impact is first measured.
Not all common requests need to follow the same process. When the system understands the context and applies the right rules, the team can focus on the cases that truly require human intervention.
By 2029, 80% of common customer service requests will be resolved independently by AI agents, resulting in a 30% reduction in operating costs.
Source: Gartner, March 2025.
What Does Increso Voice AI Do?
Not all calls need to be routedto an operator
.
Most calls are recurring inquiries: information about a product, the status of a case, availability, terms and conditions, or procedures. Increso Voice AI intercepts them at the first point of contact and directs them to the right answer, action, or person.
See
It accesses the knowledge base, CRM, and service data in real time: it responds with your information, not with information from the internet.
Govern
It follows the rules you set regarding what it can say, read, and activate. If it doesn't know, it doesn't make things up: it passes the task to another person.
Route
It routes the call to the right team or queue, along with the transcript and context. The agent picks up where the AI left off.
Try & Buy: How to Get Started
One month of your actual calls.
If you don't continue, there's no charge.
Let's start with a 1-hour workshop: together, we'll analyze your call flows, decide which requests to tackle first, and set the goal to measure during the trial month.
Activation takes 1–2 weeks. Increso will configure the solution; you’ll need to provide the number or queue to be redirected, access to the CRM, documents for the knowledge base, and a point of contact.
- 1-hour workshop
- Activation in 1–2 weeks
- A free one-month trial on your actual calls
From the customer's request to a process that moves forward
Example: A customer asks to pay two invoices in installments
.
A customer calls to ask to pay two invoices in installments. There’s no need to simply log the request and refer it to someone else.
1
Identify and contextualize: Verifythe caller's number, identify the customer in the CRM, and understand the request.
2
Inform and guide: Provide details on amounts and terms, explain what is possible, and outline the next steps.
3
Proceed to the next step: Forwardthe case to a colleague along with the transcript and context, or, using Inxide Enterprise, close it yourself outside of the call.
Voice AI handles the interaction. Agentic AI can follow up on the case.
Video · Restaurant Reservation
From the initial call to the reservation.
See this case study in action.
A real-world example to see how Voice AI understands a request, collects the date, time, and preferences, checks the context, and guides the reservation through the correct steps.
Find out how a conversation can be the first step toward a managed reservation.
Phone Demos
Try Increso Voice AI in some of the
industries we serve.
Three real voice agents—not recordings. Choose a scenario, call, and challenge them: they’ll respond based on their context and transfer you to a human when needed.
Utility
Access the customer context and handle recurring issues.
Bills and due dates, requests for payment plans, comparison of offers.
Call 02 8961 8697 ↗Hospitality
Provide information, offer guidance, and process a residence permit application.
Information about the resorts, quotes, and changing a reservation. You can also see how an agent handles a question that isn't covered in the knowledge base.
Call 02 8961 8696 ↗Insurance
Manage a case and indicate the correct next step.
Filing a claim, case status, documents to submit.
Call [number] ↗A good way to evaluate the guardrails: ask something that isn't in the scenario's knowledge base. The agent should tell you they don't know, rather than making up an answer. Demo calls are recorded to improve the service, and they'll let you know that at the beginning.
Governance
Revamp the conversation
without losing control.
In Europe and under your control. Voice recordings, transcripts, and templates are processed on European infrastructure; your customers’ data never leaves the European Union. Data processing complies with the GDPR, with Increso acting as the data processor and a dedicated data processing agreement in place.
Every call is recorded and transcribed: you always know what the agent said, to whom, and why they transferred the case to someone else. You set the rules, determine which data can be accessed, and decide when to involve the team; retention periods are agreed upon, and there are no restrictions regarding CRM systems, contact centers, or AI models.
01European Infrastructure and the GDPR
02You Set the Rules · Storage
03Traceability · No technological constraints
Discover Increso Voice AI
Want to learn more?
Try Sara on our website.
Try Sara right on our website and see how Increso's voice assistant answers questions, collects requests, and guides each conversation to the right next step.
Increso SRL – VAT No. 13631121004 | Authorized Capital: €60,000