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January 12, 2024

Omnichannel Experience: Human & Tech Driven | Polimi 2023

On December 5, 2023, the final conference of the Omnichannel Customer Experience Observatory of the...

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November 30, 2023

Smart Automation Serving Customer Care | Utility Day 2023

On November 23, 2023, the 9th edition of Utility Day, one of the most important...

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September 29, 2023

Generative AI and Customer Operations: our point of view

What is meant by generative AI? Generative AI, as also indicated by the word itself, is...

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July 31, 2023

How IVR Evolves with Generative AI

The evolution of IVR systems with AI The main purpose of these systems has always been...

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