Feb. 4, 2022
There are many actions that a company can promote to make its business more competitive.When it comes to innovation and technology systems, performance also and above all comes through awareness about one's technological value and reliability in terms of security.
In this regard, an important tool is ISO certifications, possession of which helps define a company's authority. Let's look in detail at what ISO certifications are and what they are used for.
ISO certifications: what are they?
ISO certifications are documents that attest to the compliance of business process management systems with standards dictated by specific technical norms. They are issued, precisely, by the ISO "International Organization for Standardization," an international organization that is responsible for defining technical standards against which companies are to be evaluated in order to maintain a high standard of business processes.
Although certifications are not mandatory, achieving them denotes that one's business has successfully passed the audit of a super partes entity, as to compliance with precise parameters according to a standardized and uniform evaluation criterion. As mentioned, as the body charged with this function of constant oversight, issuance and control, ISO represents the largest globally distributed Authority capable of certifying business processes.
Choosing to submit one's company to the ISO procedure for obtaining one of the possible certifications available (there are actually several, one of which is the well-known ISO:9001) expresses the company's strategic adherence to an ecosystem of values, objectives and guarantees, such that it integrates an indispensable asset.
Why it is important to obtain ISO certifications
Multiple market studies have shown how companies that come in with certifications improve their product, reduce errors and, of course, are rewarded by the market.
Moreover, precisely because of the inherent authority of ISO, certifications are increasingly counted among the instrumental requirements for participation in public tenders as well.
Achieving certification of one's management system is by no means a matter of status; on the contrary, it is a competitive lever, as it ensures access to new markets and, last but not least, consolidates the company's reputation and relations with stakeholders.
Increso's ISO certifications
Increso's value manifesto speaks the language of trust, efficiency and transparency: precisely for this reason, the infrastructure and all technological solutions have been implemented-first and foremost, Inxide - adhering to the quality standards set by the international standard ISO:27001, which defines the requirements for the creation, maintenance and development of information security management systems.
Achieving this goal-which adds to the company's profile of ISO:9001 and ISO:45001 certifications-confirms a commitment to customers and stakeholders and is an expression of a vision that is concretely oriented toward customer experience.
Increso aims to build successful Customer Journeys - this is also through Inxide, the technology platform dedicated to this - by taking care in detail of innovative Customer Care services built on the needs of the customer: our company processes a massive volume of personal data for this purpose and processes large information flows on a daily basis, which inevitably implies a conscious and responsible governance of the same.
Achieving ISO:27001 is an expression of a clear vision and mission:
- preserve maximum levels in secure information management to the extent that processes have been assessed as compliant with best practices defined by the acronym ISMS (information security management system);
- To provide an irreplaceable guarantee about the conformity of a product or service that positively determines the decision-making process, that is, in compliance with the needs and expectations of direct and final customers.
What are the benefits of ISO:27001 certification?
It goes without saying that ISO:27001 certification represents an added value from which several stakeholders benefit: in the case of Increso, complying with its standards guarantees effective IT governance for the entire supply chain, since it helps to deal with possible incidents, contain threats and, not least, minimize technical downtime and, consequently, possible losses. Being certified according to ISO:27001 can, moreover, be decisive in the choice of supplier by as many certified companies.
The standard posited by this norm is inspired by a fundamental principle, that of continuous improvement on the security level: to this end, every year, companies are called upon to undergo external - and for that matter impartial and objective - review processes, also demonstrating that they are ISO-compliant (so-called maintenance audit). To maintain certification, they must also bring their ISMS up to the standards described in the regulatory case, which, in turn, are the first to be periodically updated (so-called triennial recertification audit).
Increso confirms its commitment in this direction, because there can be no Customer Care without security.
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