Uncategorized Is your company AI-first? In today's technological landscape, Artificial Intelligence (AI) is redefining the rules of the game, transforming the...IncresoApril 2, 2025
Uncategorized AI to support Operators: how to revolutionize the contact center with Inxide Customer service is undergoing a radical transformation thanks to AI (artificial intelligence). However, the...IncresoMarch 6, 2025
Uncategorized Inxide: the omnichannel Conversational AI platform built by Increso In this period of continuous technological evolution, companies face challenges that are increasingly...IncresoOctober 18, 2024
Uncategorized How to evaluate a conversational AI platform: use cases and features Benefits of conversational AI In our previous article, we delved into the topic of conversational AI and the...IncresoSeptember 12, 2024
Uncategorized Conversational AI: what it is and why it is important for businesses What is conversational AI When we talk about conversational artificial intelligence (AI), we refer to...IncresoAugust 8, 2024
Uncategorized Customer Journey: what it is, how to map it, and key elements to manage it Customer Journey: what is it and what are its stages The Customer Journey indicates the path...IncresoJuly 1, 2024
Uncategorized Omnichannel Experience: Human & Tech Driven | Polimi 2023 On December 5, 2023, the final conference of the Omnichannel Customer Experience Observatory of the...IncresoJanuary 12, 2024
Uncategorized Smart Automation Serving Customer Care | Utility Day 2023 On November 23, 2023, the 9th edition of Utility Day, one of the most important...IncresoNovember 30, 2023
Uncategorized Generative AI and Customer Operations: our point of view What is meant by generative AI? Generative AI, as also indicated by the word itself, is...IncresoSeptember 29, 2023
Uncategorized How IVR Evolves with Generative AI The evolution of IVR systems with AI The main purpose of these systems has always been...IncresoJuly 31, 2023