Uncategorized Omnichannel Experience: Human & Tech Driven | Polimi 2023 On December 5, 2023, the final conference of the Omnichannel Customer Experience Observatory of the...IncresoJanuary 12, 2024
Uncategorized Smart Automation Serving Customer Care | Utility Day 2023 On November 23, 2023, the 9th edition of Utility Day, one of the most important...IncresoNovember 30, 2023
Uncategorized Generative AI and Customer Operations: our point of view What is meant by generative AI? Generative AI, as also indicated by the word itself, is...IncresoSeptember 29, 2023
Uncategorized How IVR Evolves with Generative AI The evolution of IVR systems with AI The main purpose of these systems has always been...IncresoJuly 31, 2023
Uncategorized Polimi 2023 | Employee Experience & Engagement event: "listening to the voice of employees and engaging them in creating an omnichannel experience" Recently, the first workshop of the Customer Experience Observatory organized by the Milan Polytechnic was held,...IncresoMay 22, 2023
Uncategorized GoBeyond 2023 Event: IT Leadership in the new enterprise IT Leadership in the new enterprise. Recently held was GoBeyond 2023, the first hub...IncresoMarch 30, 2023
Uncategorized Future Lab 2023 event: it is no longer enough to stay in the market, we need to innovate The 2023 edition of Future Lab promoted by IKN Italy has recently concluded, which...IncresoMarch 27, 2023
Uncategorized How to use WhatsApp Business for customer service Improve communication with your customers through instant messaging In recent years, more and more...IncresoSeptember 27, 2022
Uncategorized Innovation empowered by human touch: the new frontier of customer care How to reduce contact center costs with Increso solutions The value of customer...IncresoJuly 20, 2022
Uncategorized Credit-easy: the credit management solution How to digitize the credit management process and reduce operating costs. The management...IncresoJune 30, 2022