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With the soaring growth of generative artificial intelligence (GenAI), the role that human operators have...

For years, the telephone has been the undisputed king of customer service: direct, personal and...

In today's technological landscape, Artificial Intelligence (AI) is redefining the rules of the game, transforming the...

Customer service is undergoing a radical transformation thanks to AI (artificial intelligence). However, the...

In this period of continuous technological evolution, companies face challenges that are increasingly...

Benefits of conversational AI In our previous article, we delved into the topic of conversational AI and the...

What is conversational AI When we talk about conversational artificial intelligence (AI), we refer to...

Customer Journey: what is it and what are its stages The Customer Journey indicates the path...

On December 5, 2023, the final conference of the Omnichannel Customer Experience Observatory of the...

On November 23, 2023, the 9th edition of Utility Day, one of the most important...