Uncategorized September 29, 2023 Generative AI and Customer Operations: our point of view What is meant by generative AI? Generative AI, as also indicated by the word itself, is... Increso
Uncategorized July 31, 2023 How IVR Evolves with Generative AI The evolution of IVR systems with AI The main purpose of these systems has always been... Increso
Uncategorized May 22, 2023 Polimi 2023 | Employee Experience & Engagement event: "listening to the voice of employees and engaging them in creating an omnichannel experience" Recently, the first workshop of the Customer Experience Observatory organized by the Milan Polytechnic was held,... Increso
Uncategorized March 30, 2023 GoBeyond 2023 Event: IT Leadership in the new enterprise IT Leadership in the new enterprise. Recently held was GoBeyond 2023, the first hub... Increso
Uncategorized March 27, 2023 Future Lab 2023 event: it is no longer enough to stay in the market, we need to innovate The 2023 edition of Future Lab promoted by IKN Italy has recently concluded, which... Increso
Uncategorized September 27, 2022 How to use WhatsApp Business for customer service Improve communication with your customers through instant messaging In recent years, more and more... Increso
Uncategorized July 20, 2022 Innovation empowered by human touch: the new frontier of customer care How to reduce contact center costs with Increso solutions The value of customer... Increso
Uncategorized June 30, 2022 Credit-easy: the credit management solution How to digitize the credit management process and reduce operating costs. The management... Increso
Uncategorized Feb. 4, 2022 ISO certifications: what they are and why they make a difference There are many actions that a company can promote to make its business more competitive:... Increso
Uncategorized October 28, 2021 Customer satisfaction: how to improve it with 4 tools Improving customer satisfaction and creating a valuable customer experience is possible through the integration... Increso