January 12, 2024
Omnichannel Experience: Human & Tech Driven | Polimi 2023
On December 5, 2023, the final conference of the Omnichannel Customer Experience Observatory of the...
November 30, 2023
Smart Automation Serving Customer Care | Utility Day 2023
On November 23, 2023, the 9th edition of Utility Day, one of the most important...
September 29, 2023
Generative AI and Customer Operations: our point of view
What is meant by generative AI? Generative AI, as also indicated by the word itself, is...
July 31, 2023
How IVR Evolves with Generative AI
The evolution of IVR systems with AI The main purpose of these systems has always been...
March 30, 2023
GoBeyond 2023 Event: IT Leadership in the new enterprise
IT Leadership in the new enterprise. Recently held was GoBeyond 2023, the first hub...
March 27, 2023
Future Lab 2023 event: it is no longer enough to stay in the market, we need to innovate
The 2023 edition of Future Lab promoted by IKN Italy has recently concluded, which...
September 27, 2022
How to use WhatsApp Business for customer service
Improve communication with your customers through instant messaging In recent years, more and more...
